Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

At Cactus Moon Creations, all products are made to order specifically for you once your order is placed.

Because our items are custom-made, we do not accept returns or exchanges for:

Incorrect size selections
Buyer's remorse
Preference changes
Orders placed in error

Please review sizing charts and product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order at cactusmooncreationsaz@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos showing the problem

Once reviewed, we will work with our fulfillment partner to provide a replacement or refund when eligible.

Returns

Do not send any items back without contacting us first. Unauthorized returns may not be accepted.

If a return is approved, we will provide instructions for how and where to return the item.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

European Union Customers

For orders shipped to the European Union, customers may have additional rights under applicable consumer protection laws. Please contact us for assistance regarding eligible return requests.